Who We Are
Bluebell Shoppes is part of a group of associated companies untiringly committed to sustainable living, not only as a statement of intent but also by building sustainable ecosystems.
We are a business to business (b2b) and business to customer (b2c) online store that curates and delivers an ecosystem of all-natural whole body products that help our customers sustain a wellness journey.
Returns and Refunds
We strive for customer satisfaction and will work to give you a pleasurable buying experience from the products we carry to our mode of delivery to destination.
In the event you wish to return an item, please send us an email message to concierge@bluebellshoppes.com. Your mail should include your order number, the items you wish to return and the reason(s) you are returning them.
Our return and refund policy is as follows:
1. Please inform us of your intent to return your item(s) within three (3) days of receipt of your purchase.
2. You have fourteen (14) days after receipt of your items to return the items you wish.
3. Our Shipping costs are NON-REFUNDABLE. Therefore you shall be responsible for the costs of shipment for any returned items. Returns should be mailed to CONCIERGE TEAM, BLUEBELL SHOPPES LLC, 4 GREENMEADOW ROAD, EASTCHESTER NEW YORK 10709-1413.
4. To be eligible for a return, your item must be unused and in same condition as when you receive your order. In the event you receive a defective or damaged order, please attach a photo of the item with your email. OUR TEAS BEING FOOD ITEMS ARE NOT ELIGIBLE FOR A RETURN EXCEPT OUR DELIVERY DOES NOT MATCH YOUR ORDER.
5. ALL Items customized at your request CANNOT BE RETURNED.
6. To complete your return and receive a refund, we require a proof of purchase. Refunds shall be issued through the same mode of payment of the original purchase.
7. Any returns that fall outside the times specified in our policy will if approved, be issued you by store credit.
8. Items returned to us must be tracked by you to ensure we have received them. BLUEBELL SHOPPES CANNOT TAKE RESPONSIBILITY for any items lost-in-transit on its return route. Please contact your carrier if this occurs.
9. All sale items purchased are sold as FINAL SALE. Only regular priced items qualify for return and refund.
10. An order can usually be canceled within 24 hours after the order is completed. An order cannot be canceled after it has shipped to you.
11. Any item purchased as a gift (including all orders shipped to a third party on your behalf) will be refunded by way of a store credit and ONLY IF our refund policies have been met.
Privacy Policy
We collect necessary personal information about your device, our interaction with you and all information necessary for processing your order. We may also collect additional information if you contact our concierge team via our site.
In this privacy policy, we refer to all information that uniquely identifies you, as your 'personal information'. The following are examples:
Device Information- Your web browser, IP Address, time zone and your criteria for searching. This is usually collected automatically and will help us load the site for your use.
Order Information- Your name, billing and shipping addresses, your mode of payment and email/phone numbers.
Customer Support Information- Your name, billing and shipping address, payment information, email/phone numbers.
We do not personally share your information. However, we are unable to verify if our website host does so.
When you place your oder with us, we retain your personal information except you choose NOT to do so.
Our Cookie plug-in- Our cookies are a small amount of your information downloaded onto our server when you visit our site. These help your user experiences on our site on subsequent visits enabling your speedier checkout on our site.
Please note that our privacy policy is constantly updated. You may therefore choose to revisit this area of our site from time to time.
